AI support without the AI circus

50 requests in.
5 decisions left.

Tickessa organises the communication chaos, summarises requests and drafts replies. You focus only on what genuinely needs a human.

Show me the calm

Humans stay in charge. Always.

Inbox tamedNot another tool.

Today

What needs attention?

5decisions
instead of 50 emails

Quick reply reviewFAIRdriving · Urgent

→

AI draft is readyORTNUNG · 24 sec

→

45 requests already pre-sorted

Less inbox✦More clarity✦Thoughtful replies✦Multiple projects✦Mobile first✦

Your inbox is not the problem.

The problem is that it expects you to decide what really matters.

Tickessa turns scattered communication into a clear workflow: understand incoming requests, avoid needless loops and surface the few decisions that matter.

Take a breath

Turn ‘Ugh.’ into ‘Sorted.’

Everything in

One inbox instead of five tab groups.

Project inboxes, forms and app reports stay clearly separated in one shared workspace.

Prep done

Read, sort and summarise.

Tickessa prepares context, priority and a reply draft. People get the short version instead of the novel.

You decide

Approve, edit or close.

On your phone, with generous controls and later by voice too. No app-store lock-in and no mouse fatigue.

AI on your terms

Your data is not training material.

Tickessa uses your support knowledge to help at the right moment — not to make someone else's general AI model smarter. Your background knowledge stays under your control.

Explore the Local AI plugin

How Tickessa protects your knowledge

No training on customer dataYour tickets and replies do not become practice material for general models.

Your knowledge stays yoursTickessa retrieves only what the specific task needs.

Local AI from a Mac miniThe affordable Mac mini M4 has already passed the local AI trial. Larger chip classes grow with your workload.

An installer, not an installation projectGuided in the browser, manually if preferred, or via SSH for administrators.

What Tickessa is built for

Less admin.
More done.

Lean enough for small teams. Thoughtful enough for multiple products, inboxes and people with real responsibilities.

Everything lands in one place.

Emails, contact forms, app feedback and bug reports become one clear, traceable case.

AI handles the busywork.

Assign, summarise, prioritise and prepare suitable replies — so you do not have to read every hello three times.

You have the final say.

Sensitive replies never go out on their own. Review first, then approve. Automation only where you explicitly allow it.

Multiple projects. One head.

ORTNUNG here. FAIRdriving there. Everything still in view.

Separate colours, inboxes, reply styles, knowledge articles and responsibilities — without maintaining three different systems.

ORTNUNG 12 FAIRdriving 7 Wohnkabinen Forum 3

Voice control later too

‘Make it friendlier and send it.’

Web, App & Watch

One account. Every important decision.

Knowledge that works

Find the answer before a ticket is created.

Clear ownership

Who can do what? Checked server-side.

What Tickessa explicitly does not want to be

A monstrous call-centre system with 48 submenus.

×
No Zendesk clone
Only features that genuinely save work every day.
×
No AI on autopilot
Sensitive, legal or escalated cases stay in human hands.
×
No data roulette
Clear roles, an audit trail and properly separated internal information.

Who it is for

For small teams with a surprising amount going on.

When several apps, websites or projects need support, but nobody wants to spend the day digging through inboxes.

Small product teams App and web businesses Multiple brands or projects People who value switching off

The price question, answered briefly

Tickessa does not have to save you an hour a day. Seven minutes is enough.

Less than one coffee per working day.And much more time to switch off.

Three options. No pricing maze.

You decide who looks after the engine room.

Current monthly and annual prices come directly from the payment service, which also calculates applicable taxes, promotions and discount codes. Hardware is not included.

On your server

Tickessa Self-hosted

Livepayment service
annual price

For teams that prefer to run their own database and Tickessa instance and stay in control.

One production Tickessa instance
Your own MySQL or MariaDB
12 months of updates and downloads
Version archive in your account
Free mobile and watch apps
Bring your own AI API

View annual licence

Low maintenance

Run by us

Tickessa Hosted

Livepayment service
month/year

We provide the app and database as a separate, managed customer instance.

Everything in Self-hosted
App and database operation
Backups, updates and monitoring
Bring your own AI API

View plan and price

With Tickessa AI

Tickessa AI

Livepayment service
month/year

The complete solution: app, database and a predictable AI allowance from one provider.

Everything in Tickessa Hosted
AI sorts and summarises
Reply drafts with approval
Cost warnings and hard limits
5M AI tokens per billing month

View plan and price

What you getSelf-hostedHostedAI

Runs on your infrastructureYes––

Updates applied automaticallyManualYesYes

Mobile and watch accessIncludedIncludedIncluded

Your own AI providerAvailableAvailableOptional

Tickessa AI allowance––Included

Everything in its place after purchase

Licence, invoice and downloads. No searching.

Your account is created after the purchase is confirmed. It shows your update period and lets you download every eligible version again at any time.

New releases for twelve months
Permanent access to eligible versions
Invoices and payment in the payment service

Go to your account

Licence active

Tickessa Self-hostedUpdates until 14 Oct 2027Annual licence · 1 instance

Tickessa 1.4.2Stable release · 86.4 MB

Download

Tickessa 1.3.0Previous release · 82.1 MB

Download

The API works both ways

Your AI.
Or ours.

Tickessa does not lock anyone into an opaque AI bundle. Connect your own provider or use a predictable Tickessa allowance. Keys stay on the server — never in the browser or app.

Your own API accessYou pay the AI provider directly and keep track of costs yourself.

Tickessa allowanceWe take care of the provider, limits and transparent usage.

Coming next: phone support joins in

Call received. Request understood. Ticket ready.

We are planning AI call handling that structures and summarises the request, then hands it to a person when needed. Telephony will be offered later as a fair usage-based add-on — spam, failed attempts and three-second calls should not appear on your bill.

Pilot before pricing

Payment service connected

Current progress

Sales are ready.
Product follows.

Pricing, customer accounts, licence logic and the secure download area are prepared. The payment service is connected; purchases remain in test mode until the first production-ready Tickessa release.