Your knowledge base stays with you
Guides, previous replies and internal rules stay in your Tickessa installation. You decide what AI may see at all.
Trust is not an add-on
Your data is not training material.
Tickessa uses AI to make support easier. What your customers entrust to you is not used to further train someone else's general AI models. Your knowledge stays yours.
Show me howBackground knowledge stays in-house
AI may look things up. It may not take anything away.
Tickessa does not need to train a new model on your knowledge. It retrieves only the information needed for the task at hand. Afterwards, that information does not secretly become training material for a general model.
Only what is needed right now
For a reply, AI receives the relevant excerpt rather than your entire company knowledge. Less data means less risk.
No use for model training
Tickessa uses services and settings where your content is not used to train general AI models.
You set the boundaries
Projects, roles and approvals determine where knowledge belongs. AI receives no special privileges.
You decide where AI thinks
Managed for you. Or entirely with you.
We take care of it. Your data stays protected.
Tickessa handles selection, access and cost control. Only what is needed for the task is transferred. Customer data is not released for training general models.
AI runs on your own computer or server.
The technical foundation is in place and the affordable Mac mini M4 has passed the first real trial. Before customer launch, every offered hardware tier will be approved for its intended use.
Local AI without a server monster
Start affordably. Add performance only when you need it.
A real trial shows that local AI does not automatically require expensive server hardware. Even a compact Mac mini M4 can provide the starting point. More performance is added to match the model, speed and support volume.
Affordable entry
A Mac mini M4 with 16 GB successfully handled local text and knowledge tasks in a real trial. The entry point does not have to be a data centre.
More everyday headroom
This Mac mini class is intended for more simultaneous tasks and greater headroom. The final recommendation follows real-world measurements.
When things get busy
The Mac Studio class is intended for larger local models and many parallel jobs — compact, quiet and still on your premises.
Plenty of power in one machine
The Ultra class is intended for especially large models and high volumes. It will only be sold once its real-world benefit has been demonstrated.
For very large support volumes
Up to four Mac Studios can share the workload later.
Several machines handle independent jobs together while your knowledge remains inside the controlled network. This tier will also only be offered after real load testing.
The biggest chip is not automatically the winner; the right solution is. We size it for the tasks, desired speed and support volume — without selling unnecessary hardware.
One package. Three ways.
Installation should be as easy as using it.
Tickessa adapts to the way you operate — not the other way round. Anyone who wants to get started is guided. Anyone who manages systems keeps every option.
Click. Enter details. Done.
At customer launch, a browser assistant will guide you step by step through checks, the database and first access. No command line and no guesswork.
Full control for self-hosters.
Upload the package, connect the database and set the configuration yourself. Ideal when your host or IT team has established procedures.
The direct route for administrators.
Secure server access lets administrators integrate Tickessa, updates and checks neatly into existing operating procedures.
Whichever route you choose, Tickessa checks the key requirements and never secretly enables AI or paid services.
Why AI helps here
Busywork for AI. Responsibility for people.
AI is not an oracle in Tickessa. It pre-reads, sorts, summarises and prepares. Your team decides. That is exactly how it saves time without taking away control.
Replies remain reviewable before sending Sensitive cases go straight to a person Tickessa remains usable without AI You can change or switch off AI access
Trust before automation